On this page you will find information about our terms and conditions of purchase. Were you unable to find an answer to your question? Feel free to contact us, or check our FAQ section.
Netherlands: unassembled orders are delivered free of charge. It is possible to have the products assembled by us. Different shipping costs apply to assembled products, which we will agree with you in consultation
Other countries:
For orders abroad, we charge shipping costs. The amount depends on the items ordered.
We will ship your order within three working days with a parcel service.
You will receive an e-mail from the parcel service with a Track & Trace code. Once your order has been processed by DPD, you can track its status with this code.
If you are not at the delivery address, the courier will leave the parcel with the neighbours or at a pick-up location. A card with a ‘non-home code’ will show you via Track & Trace where you can pick up the parcel.
Are you in the Netherlands and would you like to pick up your order yourself? No problem! Just contact us first, so we can inform you about the location of our warehouse and make sure there is someone there to help you.
After receiving the Comfy Chair furniture, you have a 14-day reflection period. Carefully unpack the products and inspect them immediately upon receipt. Is it not what you expected? Then you can return the products. This works as follows:
1. Pack the products, unassembled, in the original packaging.
2. Contact our Customer Service so we can start the return process. Together, we will determine what is the most convenient way to return the products.
3. After we have received the products in good order, we will transfer the purchase amount to you.
Conditions of returns
– You can only return unassembled products.* By ‘unassembled’ we mean: the products are in the same condition as when delivered. It is not possible to return disassembled products.
*Have you had the products assembled by us? In that case, we ask you to return or bring back the products to us yourself, in the same condition as they were upon delivery.
– If you return the entire purchase within the 14-day reflection period, you will receive a full refund.
– When returning part of the purchase within the 14-day reflection period, you will be refunded the purchase price of the returned items.
– Shipping costs for returns are for your own account.
– We will refund you using the same means of payment used for the original transaction.
– We will refund the purchase amount after we have received the products complete, undamaged and in the
original packaging or when you have proven that you have returned the products.
– In case of any damage, such as visible signs of use or missing parts, we may charge a fee.
It is possible to exchange products within the reflection period of 14 days after receipt, if the desired product is in stock. Exchanges work as follows:
1. Contact our Customer Service to check whether the desired product is in stock.
2. Pack the received products in the original packaging.
3. Send the products back to us. We will discuss with you the most convenient way to do this.
4. After we have received the products in good order, we will send you the desired products.
Conditions of exchange
– You can only exchange unassembled products. By ‘unassembled’ we mean: the products are in the same condition as when delivered. It is not possible to exchange disassembled products.*
*Were your products assembled by us? In that case, we ask you to return or bring back the products to us yourself, in the same condition as they were upon delivery.
– The shipping costs of returning the items are at your own expense, unless it concerns a complaint discussed with us.
– We will send the desired products to you after we have received the returned products complete, undamaged and in the original packaging or when you have proved that you have returned the products.
– We may charge you for any damage, such as visible signs of use or missing parts.
Ordering products online from Canada Comfy Chair is easy, fast and safe. You can make your purchases safely and securely at www.comfychair.nl.
Canada Comfy Chair uses a secure online shopping environment. The URL in the address bar looks like this: “https://www.comfychair.nl”.
“https://” indicates a secure connection.
We do not work with coupons or discount codes. We also do not cooperate with general gift voucher providers. However, it is possible to give someone a Comfy Chair gift voucher as a gift.
Home delivery: in advance via one of the available payment options*
Order via the online shop:
– iDeal
– Paypal
– MasterCard
– VISA
– Maestro
– Bancontact
– Sofort Banking
– Belfius Direct Net
– KBC/CBC
Visit to show garden (NL):
– Cash (cash)
– Subsequent transfer by invoice
Collection from warehouse (NL):
– Subsequent transfer by invoice
Did your payment via the webshop fail or get refused? Here are some possible causes:
– Malfunction at your bank or payment processor;
– The amount of your order exceeds the spending limit set on your payment account;
– Insufficient or insufficient balance on the payment account;
– Malfunction of the webshop.
If your payment fails or is declined, we advise you to contact Customer Service.
All our products are made and packed with care. Nevertheless, it may happen that a part is damaged or a wood break occurs over time.
We give a 10-year warranty on breakage. That is: if a break in the wood occurs under normal use. Has a break occurred in a product? Send us an email with a picture of the break and we will be happy to solve your problem.
Damage due to normal wear and tear, deliberate or careless use, knocks, scratches, etc. are not covered by the guarantee.
Is your order incomplete? Our sincere apologies! Please contact us, so we can fix this for you.
Possible explanations:
• Can’t you find the screw bit? Maybe you have just overlooked it. If you ordered wooden furniture, you can find the bit either in one of the screw packages or attached to a glue bottle. Check all of the boxes, only one of them contains the screw bit. If you ordered plastic furniture, make sure you check the outside of the boxes. The screw bit is attached to one of the boxes, convered by an orange sticker.
• Something missing? Please let us know, so we can send the missing part to you as fast as possible.
• Did you not receive your order (completely)? Maybe your order or a part of it is still in the parcel warehouse or it was deliverd to the wrong address. Please contact us, so we can reach out to the parcel company and find your order.
We pack our products with great care. Unfortunately, it can happen that a part is damaged or has been damaged during transport. Please send our Customer Service team an email with a picture of the part. We will be happy to solve it for you.
+31(0)6-51113413
+31(0)6-51920965
info@comfychair.nl
Kvk: 08120742
BTW: NL 002144778B71
