On this page, you can find our general terms and conditions. Could you not find an answer to your question? Please contact us by phone or email, we are happy to help. You will receive an answer within one working day.
Shipping
Shipping costs
Orders in the Netherlands will be delivered free of charge.*
Delivery in other countries: We also deliver our products outside the Netherlands. For most products, we charge a fixed rate of € 25 per order. Shipping costs of cushions and certain other products will be discussed with you.
*Orders are sent as a kit. It is possible to let us assemble the products for you. For assembled products, different shipping costs apply, which we will discuss with you.
Delivery times
We will ship your order within three working days with DPD Parcel Service. You will receive an e-mail from DPD with a Track & Trace code. Once your order is being handled by DPD you will be able to follow the status with this code. DPD will give you a time indication/ arrival date.
If you are not present at the moment of delivery, the deliverer will leave the parcel with your neighbours or at a DPD pick-up point. By means of a card with a ‘not at home’ code, you will be able to find out where you can pick up the parcel. At a DPD pick-up point the parcel will be kept for one week. After a week, the parcel will be returned to Canada Comfy Chair.
Order pick-up in the Netherlands
It is possible to pick-up the products yourself in Barneveld, the Netherlands. You can make an appointment for pick-up after you purchased the products at the website. To make an appointment, please contact our Customer Service.
Oosterbrinkweg 5, 3774 BW, Kootwijkerbroek, The Netherlands
After receiving the Comfy Chair furniture, you have a 14-day reflection period. Carefully unpack the products and inspect them immediately upon receipt. Is it not what you expected? Then you can return the products. This works as follows:
1. Pack the products, unassembled, in the original packaging. 2. Contact our Customer Service so we can start the return process. Together, we will determine what is the most convenient way to return the products. 3. After we have received the products in good order, we will transfer the purchase amount to you.
Conditions of returns
- You can only return unassembled products.* By 'unassembled' we mean: the products are in the same condition as when delivered. It is not possible to return disassembled products.
*Have you had the products assembled by us? In that case, we ask you to return or bring back the products to us yourself, in the same condition as they were upon delivery.
- If you return the entire purchase within the 14-day reflection period, you will receive a full refund.
- When returning part of the purchase within the 14-day reflection period, you will be refunded the purchase price of the returned items.
- Shipping costs for returns are for your own account.
- We will refund you using the same means of payment used for the original transaction.
- We will refund the purchase amount after we have received the products complete, undamaged and in the original packaging or when you have proven that you have returned the products.
- In case of any damage, such as visible signs of use or missing parts, we may charge a fee.
Exchanges
It is possible to exchange products within the reflection period of 14 days after receipt, if the desired product is in stock. Exchanges work as follows:
1. Contact our Customer Service to check whether the desired product is in stock. 2. Pack the received products in the original packaging. 3. Send the products back to us. We will discuss with you the most convenient way to do this. 4. After we have received the products in good order, we will send you the desired products.
Conditions of exchange
- You can only exchange unassembled products. By 'unassembled' we mean: the products are in the same condition as when delivered. It is not possible to exchange disassembled products.*
*Were your products assembled by us? In that case, we ask you to return or bring back the products to us yourself, in the same condition as they were upon delivery.
- The shipping costs of returning the items are at your own expense, unless it concerns a complaint discussed with us.
- We will send the desired products to you after we have received the returned products complete, undamaged and in the original packaging or when you have proved that you have returned the products.
- We may charge you for any damage, such as visible signs of use or missing parts.
Cancelling an order
After you have placed an order, it is possible to cancel the order free of charge before shipment via our Customer Service. If you have already paid for the order, the full purchase price will be refunded.
Buying & Payments
Secure ordering
Ordering products online from Canada Comfy Chair is easy, fast and safe. You can make your purchases safely and securely at www.comfychair.nl.
Canada Comfy Chair uses a secure online shopping environment. The URL in the address bar looks like this: "https://www.comfychair.nl".
"https://" indicates a secure connection.
Payment options
Home delivery: in advance via one of the available payment options*
Order via the online shop: - iDeal - Paypal - MasterCard - VISA - Maestro - Bancontact - Sofort Banking - Belfius Direct Net - KBC/CBC
Visit to show garden (NL): - Cash (cash) - Subsequent transfer by invoice
Collection from warehouse (NL): - Subsequent transfer by invoice
Payment failed or refused
Did your payment via the webshop fail or get refused? Here are some possible causes:
- Malfunction at your bank or payment processor; - The amount of your order exceeds the spending limit set on your payment account; - Insufficient or insufficient balance on the payment account; - Malfunction of the webshop.
If your payment fails or is declined, we advise you to contact Customer Service.
Warranty & Complaints
Warranty on breakage
All our products are made and packed with care. Nevertheless, it may happen that a part is damaged or a wood break occurs over time.
We give a 10-year warranty on breakage. That is: if a break in the wood occurs under normal use. Has a break occurred in a product? Send us an email with a picture of the break and we will be happy to solve your problem.
Damage due to normal wear and tear, deliberate or careless use, knocks, scratches, etc. are not covered by the guarantee.
Order incomplete
Is the delivery incomplete? Our apologies! Please contact us and we will be happy to help you. Possible explanations:
- Can't find the bit? Then look carefully on the box, that's where we stick it. - Is something missing in the box? We will send it to you as soon as possible. - Order not received or partially received? The product may have been left with the carrier or is misdelivered. We will be happy to check where the parcel has gone, so that you receive your order complete.
Received a damaged part
We pack our products with great care. Unfortunately, it can happen that a part is damaged or has been damaged during transport. Please send our Customer Service team an email with a picture of the part. We will be happy to solve it for you!
